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Solutions / Solving issues
We will try to establish a Long-term partnership with our customers
when solving issues at the professional field.
Three keys to solving customer issues : Proposing solutions from wide perspective, taking steps to implement suitable solutions for a field, and creating a support system.
We aim to achieve a more sanitary environment.
*We will offer proposals according to business types and categories.
Proposal of solutions
Safe work
Proposing safe and reliable operations that anyone can operate easily.
Simple and reliable operation
Increasing productivity with less time and less labor.
Total cost reduction
Creating proposals in consideration of amount of detergent used,labor expenses, and utility costs.
Employee training system
Proposing to conduct sanitary training sessions.
Environmentally friendly
proposal
Decreasing energy consumption(electricity, water, reduce waste.)
A comfortable space proposal
Proposing solutions to achieve a space that customers can use comfortably.
Steps to implement solutions
Step1：Reserch
Checking the current situation
We will check the issues from a professional perspective.
Step2：Plan
Proposing improvements plans
We will create comprehensive proposals according to issues.
Step3：Do
Pre- introduction
We will verify proposed solutions for an actual location.
Step4：Check
Checking results
We will check the verification results with the client.
Step5：Action
Final introduction
We will introduce final plans to all locations.
Customer support system
the Kao ECHO System database
We store lots of customers’ opinions and a wide range of information on our products to improve services.
Support for sanitary control and
training
Our on-site staff support sanitary training to enhance the level of sanitation according to customers’ issues.
Kao Technical Support Center
We give consultations and handle inquiries about issues such as dishwashers.
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